Since most of the things I sell are custom created one-of-a-kind artwork, my refund and returns policy depends on the item.
For most items, you may ask for a full refund up until the item has shipped. This includes custom orders (photos will always be provided for approval before shipping) that could be resold.
For custom items that can’t be easily resold, the refund will be done minus the cost of the materials (an itemization of which will be provided).
If you are looking for a refund after the item has shipped, it will depend heavily on the item and why. If the item is damaged in transit, USPS Priority Mail covers items up to $100 and you can file a claim through them.
If the item can be resold, as long as it’s returned to be in good condition (or good enough condition that I can easily repair it) then I will refund the price of the item (but not the shipping).
Refunds are done through the same payment processor you used for payment and I’ll provide proof that it was submitted on my end.
Late or missing refunds
Once I submit the refund request, there’s nothing I can do to speed things up. I’m happy to check in with the payment processor on your behalf if there is a delay, but I won’t be able to actually fix things.
If you received a gift from someone else, I can’t refund you the money, it has to go back out via the method they paid with.
Contact me for questions related to refunds and returns.